Borrowers Think They Chose The Wrong Lender

Borrowers Think They Chose The Wrong Lender

According to the J.D. Power 2016 Primary Mortgage Origanation Satisfaction Study.  Over twenty percent of customers purchasing a home reret their choice of a lender.

Twenty-Seven percent of First-time buyers say they regret their choice.

Reasons for disatisfaction:

  • Overall Poor Experience which included the lack of communication and unmet promises.

  • Felt pressured to choose a particular mortgage product.

  • Felt options were not totally clear.

  • Although they wanted a good deal, buyers often felt as though they had to jump through hoops to get the good deal.

  • Not completely clear on what they bought into.

J.D. Power offers these tips to mortgage shoppers:

  • Plan ahead and research mortgage options.  Sastifaction among those who did their homework was 92% higher.

  • Gather more than one quote

  • Select on merits



Aneita Williams Headshot
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Phone: 561-425-3255
Dated: December 21st 2016
Views: 98
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