FREE Water Removal Services Wellington BocaRaton DelRay

FREE Water Removal Services Wellington BocaRaton DelRay

Water Leak  - Free Water Removal and Drying !  No Deductible 

Citizens to offer free water removal, drying services

TALLAHASSEE, Fla. – June 22, 2017 – Citizens Property Insurance Corporation is launching a pair of voluntary programs starting July 1, 2017. After that date, it will offer new and renewing homeowners multiperil (HO-3) and dwelling (DP-3) policyholders the option of free water removal/drying services and a managed repair contractor network to make permanent repairs. The repairs will by warrantied for at least three years.

In a release, Citizens says the change will "enhance customer service following a non-weather water loss," and it will take "steps to address assignment of benefit abuse and litigation that drive up rates for many Citizens policyholders." Taken together, the optional programs will provide Citizens customers peace of mind and the ability to get back on their feet more quickly, says Barry Gilway, Citizens CEO, president and executive director.

While the announcement only applies to the Florida-owned insurer for now, Florida's private insurers often follow Citizens' lead if new programs work and cut down on costs.

"Our customers are barraged daily with advertisements from those who seek to profit from their losses by inserting themselves into the claims process following a non-weather water loss," Gilway says. "Encouraging our customers to make Citizens their first call and educating them about the valuable emergency and repair services Citizens provides will save them time and money."

Emergency Water Removal Services
The Emergency Water Removal Services provides free water removal and drying services to protect a policyholder's home from further damage caused by a non-weather water loss. No deductibles apply and customers pay nothing out of pocket, even if Citizens later determines that the loss isn't covered under their policy. Under the policy, a homeowner or their agent calls Citizens to report a loss, and a claim representative will determine, based on the cause of loss, whether they're eligible for the service. If the policyholder is eligible and agrees, Citizens will provide a Citizens-approved contractor(s) to provide water removal and drying services to protect insured structures from further damage.

Managed Repair Contractor Network Program
The Managed Repair Contractor Network Program provides warrantied, permanent repair services to return the policyholder's home to its pre-loss condition following a qualified loss. This service is available only for a covered loss. Unlike the water removal service, the customer's deductible applies for any eligible work performed.

If the loss is eligible under this program, the policyholder can work with licensed and insured contractors within a contractor network that Citizens says have been vetted and approved. All claim-related work is guaranteed for three years.

Both programs will be offered at the time of loss for water losses not caused by weather – events defined as accidental overflow of water or steam from plumbing, heating, air conditioning, automatic fire-protective sprinkler system or household appliance.

A new policyholder notice regarding the programs will be included in Declarations packages of new and renewal packets mailed out throughout the year.

To help Citizens agents understand the new programs, the company developed a mandatory online, 30-minute training module that will be released next week.

© 2017 Florida Realtors

David Witsen Headshot
Phone: 561-325-8714
Dated: June 30th 2017
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